Troubleshooting: Rewards launcher
Here are some of the common troubleshooting steps to follow if you are seeing issues with your Loyalty & Rewards launcher not loading in your store. If you are facing a problem not listed in the document, please email us at hello@stamped.io
In This Guide
Launcher not installed
- Check if the launcher has been installed already. You can go here to go through the installation and onboarding process under the Installation section: https://go.stamped.io/v3/#/settings/widgets/launcher/
- If your store is running on a custom-built or unsupported E-commerce platform, please follow this guide to install it: https://help-rewards.stamped.io/article/336-installations-custom-platform
The Points and Referrals program are disabled
- You need to have either the Points or Referrals to be enabled in order for the launcher to show up in your store.
- You can enable them by going to your dashboard and click on the "enable" button:
- Points - https://go.stamped.io/v3/#/rewards/points
- Referrals - https://go.stamped.io/v3/#/rewards/referrals
Launcher Visibility setting
- Launcher visibility can be set to only show on Desktop or be hidden on all devices in the placement section under the settings here - https://go.stamped.io/v3/#/settings/widgets/launcher
- If the launcher is not showing up on mobile devices, check the settings if it is set to Desktop only
- If the launcher is not showing up at all on any devices, check and make sure it's not set to Hide on all device
NOTE: Also check with your developer if the launcher was customized to open via a link, button or on a specific page only in your store before making any of the changes above.
If all of the above was checked and the launcher is still not showing up, please check the browser's developer console to see if there's any JavaScript error. Please take a screenshot of it and reach out to our team at hello@stamped.io so we can help further.