Loyalty & Rewards - VIP Program

Incentivize actions with a VIP Program for your valuable customers, drive loyalty while simultaneously growing your revenue, and customer happiness.

*VIP Program is available on Enterprise plan.


In this guide


Benefits Of Using Our VIP Program

  • Increase retention and average order value (AOV)
    Encourage revisits and repurchase by incentivizing exclusive rewards for reaching different tiers.

Basic Setup

  1. Let’s get you started with some basic setup. Go to Settings -> VIP and you will see this page for VIP settings:
  2. On the Milestone Type dropdown box, there are 2 different types that you can choose from:

    Points Customer need to gain the points to be placed in the respective tier  1000 points to be placed in the Silver tier, 2000 points to be placed in the Gold tier.
    Amount Spent Customer need to spend the amount to be placed in the respective tier  $1000 spent to be placed in the Silver tier, $2000 spent to be placed in the Gold tier.

    *The Points and Amount Spent can be set for each tier by referring to Adding A New Tier section in this guide

  3. On the Tier Term dropdown box, there are 3 different settings that you can choose from:
  4. Customer Lifetime Customer will be able to stay on the tier upon reaching the tier with no expiry or end date Customer reaches the Gold tier, they will be on the Gold tier for life with the exception of reaching a higher tier.
    Calendar Year Customer tiers will be reset on every start of the calendar year (1st January) Customer joins the Loyalty & Rewards program on 30th March 2020, the tier will be reset on 1st January 2021
    Rolling Year Customer tiers will be reset based on their start date of the Loyalty & Rewards program     Customer joins the Loyalty & Rewards on 30th March 2020, the tier will reset on 30th March 2021.
  5. Fill up the rest of the details as required.
  6. Remember to save your settings by pressing the Save button!
  7. Click on Back to Main
  8. Go to VIP
  9. Ensure the VIP Program is Enabled.

Introduction to VIP Section

You will be able to set the rewards and view the members in each tier at the VIP Tiers section.


Adding A New Tier

  1. Click on the Add new tier button on the bottom left of the VIP Tiers section.
  2. For your first tier, you will have a goal of "0" for members who signed up for the loyalty & rewards program in your store
  3. Fill up the Tier name
  4. Click on the Save button.
  5. After saving your settings, there will be 2 more columns that appears below
  6. On the Tier entry rewards section, you will be able to set up rewards to customers when they enter this VIP tier. These rewards are awarded once per customer.

    a. Click on the  Add Reward button.


    There are 4 types of rewards available to select from.

  7. Reward Description Example
    Fixed amount discount  Fixed amount discount for future purchases  $5 off coupon
    Percentage off discount  % off discount for future purchases  10% off
    Free Shipping  Waive off shipping fees  Free Shipping
    Points  Points for customers to redeem rewards at Point Program 1000 points

    b. Click on the Add reward button on the right of the desired reward for this tier

    c. Fill up the reward details accordingly

    d. Click on the Save button to save your settings

  8. On the Tier perks section, you can let customers know the perks they will be getting when entering this VIP tier.

    a. Click on the Add Perks button

    b. Fill up the details accordingly (e.g. earn 2x points for every $1 spent). Note: This is just a free text indication of the perks that a specific tier will receive. The relevant reward rule will still have to be set separately under the points program.

  9. Click on the Save button again to save all your settings.

Updating Or Deleting The Existing Rewards

To update an existing tier

  • Click on the respective tier on the VIP Tier section that you want to edit.
  • Update the details.
  • Remember to click on the Save button to update your settings!

To delete an existing tier

  • Click on the respective tier on the VIP Tier section that you want to edit.
  • Scroll down to the bottom and click on the Delete button on the left
  • Click on the Delete button on the delete confirmation pop up


Viewing All Members In A Tier

  1. Click on the View all member button on the respective tier
  2. You will be able to see all your members in the tier selected

Subscribing/Unsubscribing Members

  1. To unsubscribe, click on the unsubscribe icon on the right
  2. To subscribe, click on the subscribe icon on the right

If you require any assistance on the VIP Program, please email us at hello@stamped.io :)

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